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Although all types of advertising seek to stimulate at least one sense, the combination of strategies is what we know as olfactory marketing since it focuses on combining the senses to create an impact on the consumer through visual, auditory and aromatics.
Human beings have five senses: sight allows us to have a visual overview of everything around us. The ear carries sound stimuli to the brain through the ears. Smell detects odors in our environment and provides information to the brain about them. Taste captures the flavor of food. Touch allows us to know the elements outside through textures.
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Characteristics of sensory marketing
We already know that people have five senses and that brands use at least one to impact the consumer and generate sales; But, to talk about scent marketing, more than one sense must be involved, this being its main characteristic, so that brands can create their own identity, which defines them and makes the consumer recognize them immediately and continue returning to consume products and services.
Among the characteristics of scent marketing we find:
1.-Through smells, sounds, textures, images and flavors, sensory marketing allows brands to better connect with customers.
2.-Increases the value perception of the products by the consumer, who perceives the brand as more positive or luxurious.
3.-Brands can create their own unique identity that increases customer engagement.
4.-It is a type of marketing used in face-to-face sales to stimulate more than two senses at the same time, such as smell, sight and hearing.
5.-Offer a unique experience.With olfactory marketing,the consumer perceives that buying a product or service from their favorite brands is a unique, special and positive experience, which encourages them to continue buying or visiting your establishment.
Benefits of sensorial olfactory marketing
Scent marketing or scent branding is a fundamental tool to generate a real connection with brands and their consumers. Through fragrances, the perception of a company can be improved in a positive way. In each establishment, an atmosphere of well-being can be generated where people will always want to return.
Brands really want their customers to have memorable experiences every time they interact with each of them. This not only increases sales to great levels but also creates customer loyalty.
These are some of the benefits of odor marketing:
1. Boost brand image: Scent marketing makes customers remember the brand quickly and identify it first before others. It must reflect the values and objectives of the company, therefore they will choose the olfactory notes that most identify them.
2. It provokes a real and emotional connection with customers: Through olfactory branding, people can remember places, people or moments they experienced in the past. This makes people feel a real relationship with them and want to return to those feelings.
3. It increases customer loyalty: Not only with old ones but also with new customers who meet them. Once consumers get to know a brand that generates a positive emotion, they will choose it again. That's what odor marketing does. Comfort can be achieved with aromas. If they have a good experience, they will not only have that perception for themselves, but they will share it with other people, thus enlarging the customer community.
4. A positive experience every time they enter the store: This is a way to establish a lasting connection with customers. With smell marketing, they feel good and happy when they enter the store.
5. The brand will stand out from its competitors by increasing sales: Scent marketing makes strong brands that differentiate themselves from others. The strategy must achieve that the company is recognized with that scent, without doubts. By doing it correctly, customers will come back and sales will improve because they will have more incentive to buy.
Types of sensory marketing
We found five subtypes of sensory branding:
Visual Sensory Marketing
Sight is the most used sense and is considered the most important because 90% of the information the brain receives comes from what we see, and 50% of this organ is dedicated to processing what we perceive with our eyes. Humans can see everything around us, even when we blink the brain continues to perceive visual images, so this sense has an enormous influence on the purchase decision. It complements olfactory marketing very well.
Visual marketing is the most used in all advertising sectors since its benefits can be taken advantage of in both physical and digital formats. In this type of marketing, specialists seek to give a high-impact first impression to stimulate the purchasing decision, which is why it is common to see photographs, videos, advertising in large formats, particular colors because it is very effective in creating an impact on the consumer.
Examples of visual sensory marketing
Visual marketing is very common in advertising on web pages, television ads, magazines, banners, billboards, screens, videos on social networks, among other channels where we find high-quality visual content, with a different format than others in the same category of advertising.
One of the best examples of brands that use visual marketing is Gandhi, a bookstore that revolutionized the intellectual sector to stop showing it as stuffy, serious and inflexible to be a reference for culture, literary phrases and an incredible experience in each visit to its facilities.
In addition to its design and furniture different from other bookstores, Gandhi is characterized by minimalist advertising: short phrases in purple letters, printed on a yellow background to allude to the brand's emblematic colors.
Sound Sensory Marketing
Hearing is a very powerful sense, which connects with the brain and brings us information even if we are not looking for it directly. That is, we can stop seeing a stimulus, but we cannot stop hearing it and, although it is not conscious, our brain does perceive what it hears and it can be stored in your memory even if you have not tried it voluntarily.
This explains why one day you wake up singing a song that you heard repeatedly before, or that you still remember the promotional jingles you heard on television or the radio when you were a child. Companies use music to sell because their customers love it, they relate it to the shopping experience, they learn the lyrics, they dance and sing to them, which is why it is widely used even by more serious sectors such as political candidates.
Sound marketing generates a very high customer engagement with the brand and the point of sale, which is why it is a useful resource for brand positioning, together with scent marketing with which customers will fix in their memory the name of the product, the brand and some special quality with catchy and repetitive choruses.
Examples of sound sensory marketing
Sound marketing plays a very important role in the sensory marketing strategy, where its accessibility, ease of repetition and simplicity are its main strengths. An example of this are advertising jingles, that is, songs with short, simple phrases that are easy to repeat by the target audience without filling them with product attributes. The XL3 flu brand is an excellent example: “With XL-3, goodbye to flu in a 2 x 3”.
Another example is short phrases, which are easily repeated and we tend to use them in our daily lives: “I am totally Palacio” is one of them. These resources engrave the name and characteristics of the brands in the mind, as with olfactory marketing and, best of all, they transcend over time, that is, they are remembered over the years and remain in the brains of consumers.
Olfactory Sensory Marketing
Within scent branding, smell is an extremely important sense as it is directly related to memories, emotions, memory and decision making. Sensorial Olfactory marketing consists of the strategic use of aromas for a company or brand to build its identity, activate the emotions and feelings of consumers.
The sense of smell does not have advertising saturation, unlike hearing and sight, it communicates directly with memory, so it is a very large area of opportunity to implement scent marketing strategies that reach the consumer's memories, create emotions, awaken sensations or evoke pleasant moments.
Smell marketing has become popular in recent decades due to its benefits and more and more companies of all sizes are implementing it to boost their sales, attract more potential customers and stay in the memory of their customers.
Examples of olfactory sensory marketing
Have you ever visited a spa? If so, you have probably noticed that, after a few minutes of entering, you begin to feel relaxed, that the atmosphere is inspiring and you are more receptive to the treatments that they will give you, and you are even more likely to purchase new packages to continue going.
This is not only due to the obvious elements: the treatment of the staff, the colors and the music, but also due to something more subtle: the aroma.
Aromas are a complement to other smell marketing strategies, but they also work on their own as a characteristic element of a brand. An example of this is the characteristic smell of the Bubblegummers tennis brand, whose bubblegum aroma connects perfectly with children, and not only that, but they are parents' favorites because it reminds them of their own childhood.
Exploring Aromas
One of the key elements in smell marketing is the careful choice of the aromas used. Some popular naturals are:
Musk: A warm, sensual scent that has been used for centuries. It evokes sensuality, elegance and distinction.
Lavender Aroma: Known for its relaxing effects, it is perfect for creating calm and serene environments.
Sandalwood: This earthy aroma is used to relieve stress and promote mental clarity.
Jasmine: Known as the “king of oils”, has a scent of romance and happiness.
Cinnamon Fragrances: A warm, spicy aroma that can evoke feelings of comfort.
Bergamot Aroma: Its citrus and fresh notes are perfect to revive and energize the environment.
Chocolate Smell: Evokes indulgence and joy, perfect for businesses connected to food, with base notes of a sweet aroma.
Sensory marketing of taste
The sense of taste is very powerful which is not influenced by the aesthetic appearance of a logo or the advertising jingle. Colors, texture, aromas and temperature are important points in the flavor of food and, therefore, in taste marketing.
The sense of taste is the least developed of the human senses.
This information is surprising, but true, since sight and aroma have a greater impact than taste, since the former helps determine that the food is in good condition, that it looks appetizing and that there is nothing harmful in it.
However, sensory marketing of taste is widely used by brands like scent marketing, knowing that people remember 15% of flavors and that this type of marketing combines the characteristics of others because a food is seen, smelled, touched and you can hear its texture when you chew it, so it activates all the senses to create an image of the brand.
Examples of sensory taste marketing
Food is a very important part of cultures, folklore, traditions and celebrations; Through it we express feelings, generate sensations of well-being and transmit part of our personality.
An example that we have all witnessed are product samples in shopping centers, where brands seek to differentiate themselves from their competitors, present their products and promote sales.
A classic brand in taste marketing is Coca Cola, which has millions of followers and other brands trying to copy its characteristic flavor, however, it keeps its formula secret so that it cannot be copied and remains a benchmark in the food market.
Touch Sensory Marketing
The sense of touch is the most complicated in sensory marketing… but brands have shown that it is not impossible to use. Advertising is not static, it changes over the years and adapts to trends or creates new ones to impact consumers and provide them with sensory stimuli.
Large-format advertisements, with spectacular textures and shapes that allow consumers to take photographs, touch the advertising and have a close experience with the brands, are increasingly used in shopping centers and stores. Additionally, these strategies include other senses, such as sight, sound, and aromas with the scent marketing to generate comprehensive experiences.
Examples of touch sensory marketing
Technology stores allow customers to come into contact with tactile devices so that they can feel textures, weights and obtain sensations that stimulate the desire to purchase. An example of touch sensory marketing is found in clothing stores, where the texture of the fabric is related to quality, comfort and luxury.
Sensory marketing strategies
Sensory marketing encompasses all the senses to generate emotions and behaviors related to positive purchases, interactions and brand experiences. Its main objective is to create positive experiences and emotions through the five senses, so that sales of a product or service increase.
In addition, sensory marketing seeks to create branding so that people associate the brand and its characteristics with their own personality, so that they feel linked to it and become loyal to their favorite brands.
Companies have understood the benefits of basing their advertising strategies on the five senses, giving rise to the rise of sensory marketing to create comprehensive strategies that manage to establish a connection with the brand in a deeper way since the message manages to reach the unconscious.
There are many examples of sensory marketing, which we have probably all perceived:
- The smell we perceive when passing by a cafeteria.
- The colors of the advertising messages that we identify even if they do not have a logo.
- The melodies that we immediately associate with a brand when listening to them.
Importance of scent branding
Scent branding activates parts of the brain that are associated with people's memory and emotions. That’s why olfactory marketing is recognized in many businesses to attract more customers.
With scent marketing you can:
- 83%: Stand out in the industry.
- 75%: Establish a long-lasting bond with consumers.
- 59%: Increase profits.
- 35%: Improve company identity.
- 25%: Increase customer purchases.
- 20%: Improve employees' work efficiency.
In addition to business, scent branding has many benefits at home. You can use air fresheners so that people who visit you feel a unique fragrance. Also if you hold an event or a meeting with friends and family, the scents can set the atmosphere so that everyone is relaxed and at ease.
Procedure to implement scent branding
To implement scent marketing requires a process with expert perfumers who have the knowledge to choose the best scents that identify your brand.
In odor marketing, the following steps should be followed:
1. Evaluate the brand: In scent branding, you must analyze and understand the messages that the company wants to convey to its customers. Define in the best way how you want your customers to feel when they walk through your door.
2. Choose the right scent: To do this, you must look at the brand's objectives and analyze what their tastes are and what they want to convey. In olfactory marketing, it is very important to choose aromas that are pleasant for the entrance of any business.
3. Testing and selection of the scent: Identify which combination of olfactory notes is required and make different tests to see if the customer is happy with that decision.
4. Integrate the scent to the business spaces: The diffusers should be strategically included in the business so that the dispersion is as uniform as possible.
5. Monitoring and adjustments if necessary: The scents are going to provide different behaviors and reactions from consumers so the customer is going to see if they are satisfied with what they chose.
Rely on The Aroma Trace for your sensory marketing strategy
Sensory marketing is a comprehensive strategy that is constantly evolving and has great advantages for brands. Companies and businesses of all sizes can implement it using two or more senses to generate positive experiences in their customers, which leave them happy, satisfied and wanting to buy again.
The Aroma Trace specializes in scent marketing and provides scent diffusers for businesses. As one of the leading scent branding companies, we collaborate with award-winning perfumers to create exclusive office scents that linger in memory. Each of our fragrances leaves a lasting impression in customers' minds, drawing them back to those places.
We invite you to learn about the services we have for you and seduce your clients through aroma.
You just have to write to us through our contact form for more information and our executives will be happy to help you create a strategy tailored to your business.
One of the most used fragrances in the world of perfumery is musk, known in Spanish as musk. It is used as a fixative in perfumes because it reduces the evaporation of other volatile components.